Terms of service

Terms of Service

Last updated: September 30, 2026

1. Overview

This website, palsnest.store, is operated by Palsnest ("we", "us", "our"). By visiting our site or buying from us, you agree to these Terms of Service ("Terms"), along with our Return and Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are under 18, you may use the site only with the involvement of a parent or guardian.

3. Products and Pricing

We try to display our products, images, and descriptions as accurately as possible. Colors may look slightly different on different screens. Prices and availability can change without notice. We may limit quantities, refuse or cancel any order, and correct pricing or listing errors, including after an order is placed. If we cancel an order that has already been paid for, we will refund you in full.

4. Orders and Payment

When you place an order, you confirm that the information you give us is accurate and complete, and that you are authorized to use the payment method. An order confirmation email does not mean we have accepted your order. We reserve the right to decline or cancel orders, for example due to stock issues, pricing errors, or suspected fraud. Payments are processed by secure third-party payment providers, and we do not store your full card details.

5. Shipping and Delivery

Our products are shipped directly from our partner suppliers and warehouses, so delivery times are estimates, not guarantees. Delays can happen because of couriers, weather, or other events outside our control. Please see our Shipping Policy for details. You are responsible for providing a correct delivery address. We are not liable for orders lost or delayed due to an incorrect address you provided.

6. Returns and Refunds

Returns, replacements, and refunds are handled according to our Return and Refund Policy. Please read it before ordering.

7. Third-Party Suppliers and Links

We work with third-party suppliers to fulfil orders. We are not responsible for the content or practices of any third-party website linked from our site. Any purchase or interaction with a third party is between you and that party.

8. Intellectual Property

All content on this site, including text, logos, graphics, product images, and design, belongs to Palsnest or its licensors and is protected by applicable laws. You may not copy, reproduce, distribute, or use any of it for commercial purposes without our written permission.

9. Prohibited Uses

You agree not to:

- Use the site for any unlawful purpose
- Attempt to hack, disrupt, or gain unauthorized access to the site or its systems
- Upload viruses or other harmful code
- Submit false, misleading, or fraudulent information
- Scrape or copy our content or product listings without permission
- Abuse our returns process or make false claims

We may suspend or terminate your access if you violate these Terms.

10. Product Use and Safety

You are responsible for using products as intended and following any instructions or warnings that come with them. Products are provided for personal use unless stated otherwise.

11. Disclaimer of Warranties

The site and all products are provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the site will be uninterrupted or error-free. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived.

12. Limitation of Liability

To the fullest extent permitted by law, Palsnest and its owners, employees, and suppliers are not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products. Our total liability for any claim is limited to the amount you paid for the order in question.

13. Indemnification

You agree to indemnify and hold Palsnest harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the site.

14. Privacy

Your personal information is handled according to our Privacy Policy. By using the site, you agree to that collection and use.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the site after changes means you accept them.

16. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts at Patiala, Punjab, India, unless applicable consumer protection law provides otherwise.

17. Grievance Officer

If you have a complaint about your order or our service, contact our Grievance Officer:

Name: Randeep Singh
Email: randeeep950@gmail.com

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

18. Contact Us

Palsnest
Patiala, Punjab, India
Email: randeeep950@gmail.com
Website: palsnest.store