Refund policy

Return and Refund Policy

Last updated: September 30, 2026

Thank you for shopping at Palsnest. We want you to be happy with your order. If something isn't right, this policy explains how we'll help.

1. Order cancellations

You can cancel your order within 24 hours of placing it, as long as it hasn't been shipped. Email us at [randeeep950@gmail.com] with your order number. Once an order has been dispatched, it can no longer be cancelled, but you can still request a return or refund under the terms below.

2. When you can request a refund or replacement

  • Your item arrived damaged or defective
  • You received the wrong item, size, or color
  • Your order did not arrive within 45 days of the dispatch date
  • The item is significantly different from its description on our website

3. How to make a request

Contact us at [randeeep950@gmail.com] within 7 days of delivery and include:

  • Your order number
  • A clear description of the problem
  • Clear photos or a short video showing the damage, defect, or wrong item

Requests without proof may take longer to process or may not be approved.

4. Returns

Our products ship directly from our partner suppliers. Please do not send any item back to the address on the parcel without contacting us first. Once your request is approved, we will share the correct return address and instructions. Returns sent without approval cannot be refunded.

Approved returns must be unused and in their original packaging.

5. Return shipping costs

  • If the issue was our error, or the item was damaged or defective, we will cover the return shipping cost or let you keep the item.
  • If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Original shipping fees are non-refundable.

6. Refunds

Once your request is approved, we will offer a refund, a replacement, or store credit, depending on the situation. Refunds are issued to your original payment method within 5 to 10 business days of approval. Your bank or payment provider may take additional time to show the refund.

7. Non-returnable items

For hygiene and safety reasons, we cannot accept returns on personalized or custom-made items, innerwear, cosmetics and personal care products, or items marked as final sale.

8. Lost or delayed packages

If your tracking shows no movement or your parcel appears lost, contact us. We will look into it with the carrier and either resend your order or refund you.

9. Missing refunds

If you haven't received your refund within the timeline above, first check your bank account, then contact your bank or payment provider, and if it's still missing, email us at [your support email].

10. Contact us

Palsnest
Email: [randeeep950@gmail.com]
Website: palsnest.store